How Scient Destroyed

from the inside-a-failure dept

Okay, this one was apparently published a few weeks back, but I still think it’s worth posting here. There are plenty of “failure” stories out there these days, but this one explains how Scient basically destroyed with their “process”. With all the reliance on consulting firms these days, this is one of the first articles I’ve seen that points out some of the downsides of working with “new economy” consultants.

Rate this comment as insightful
Rate this comment as funny
You have rated this comment as insightful
You have rated this comment as funny
Flag this comment as abusive/trolling/spam
You have flagged this comment
The first word has already been claimed
The last word has already been claimed
Insightful Lightbulb icon Funny Laughing icon Abusive/trolling/spam Flag icon Insightful badge Lightbulb icon Funny badge Laughing icon Comments icon

Comments on “How Scient Destroyed”

Subscribe: RSS Leave a comment
Ed says:

Basis for The Process?

I do have to wonder how any company can claim to have all the answers in such a new and unproven field as e-commerce. If we were building bridges instead of web sites, we’d probably be at about the stage of the Romans and their stone arches, which were (and still are) quite nice, but if progress had stopped there, we’d never have the Golden Gate.

Mike (profile) says:

Re: Basis for The Process?

I do think a process can be helpful. If you can put together a large set of experiences and knowledge to help create a set of “best practices”, a process can be very useful.

I also think that in many situations a process is almost necessary in order to allow a large group of people to work efficiently together. There are plenty of examples of companies that have been brought down for having no processes in place… I was just having this discussion the other night. In many small companies processes are unnecessary, and in fact can do more harm than good. But, as a company grows, a process is often what holds the company together and helps them perform.

However, where the problems come in is when people rely on the process over anything else (such as common sense). A process needs to be flexible enough that it’s more of a guidebook rather than hard rules that must be followed. In other words, as things happen it is useful to check and see if it fits with the process. However, if something doesn’t fit with the process the answer shouldn’t automatically be “this is wrong” but rather “why doesn’t this fit with the process?”

Add Your Comment

Your email address will not be published. Required fields are marked *

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...