Verizon Support Wants You To Know That Twitter Is A Perfectly Secure Way To Send Them Your Social Security Number
from the you-need-better-support-reps dept
Hoping to have an errant charge resolved, O’Reilly Media author Jonathan Zdziarski recently reached out to Verizon Wireless on Twitter. While Twitter support can help put a friendly face to a massive, often-times unwieldy conglomerate, anyone that has actually interacted with one of these support agents has likely found the quality of these interactions to be decidedly hit or miss. In Zdziarski’s case, the Verizon Wireless support agent in question thought it would be perfectly acceptable for him to prove his identity over Twitter, since the platform is such a “secure means of communication”:
Seriously. This just happened. pic.twitter.com/odM80wMO4r
— Jonathan Zdziarski (@JZdziarski) July 15, 2015
Verizon defended asking social security numbers over Twitter "because most customers are OK with it": teaching customers to become victims.
— Jonathan Zdziarski (@JZdziarski) July 16, 2015