Amazon Kindle DRM Strikes Again: You Don't Really Own Your eBooks
from the know-what-you're-buying dept
We’ve pointed out a few times that, no matter how cool a device the Amazon Kindle may be, it’s got some serious DRM problems, highlighting that, unlike with a real book, you don’t actually “own” the books on your Kindle. Yet another example of why is getting some attention this week. Consumerist points us to a guy who suddenly was having trouble redownloading ebooks he had bought, despite the fact that Amazon supposedly allows you to download the books again and again. At first, he was told that some publishers put a secret-hidden-nobody-can-tell-you limit on how many times you could download, but then after multiple confusing discussions with multiple different Amazon customer service reps, the guy thinks the real issue is actually that some publishers can put a secret-hidden-nobody-can-tell-you limit on how many devices you can download the books to.
While the “updated” version isn’t as bad as the original, it’s still pretty bad. These are secret limitations on what people bought that were not clearly laid out at all — and, in fact, which seem to contradict what customers have been told about the ability to do multiple downloads of a purchased book. Furthermore, the fact that you would need multiple customer service reps — many of whom provided the wrong info — to try to figure out why you can’t access a book you purchased legally means you’ve got a problem. Every time you think that content providers have learned that DRM is a bad thing that does nothing but harm customer value, it crops up again, with someone believing that it actually has some sort of benefit.