by Mike Masnick
Thu, Apr 16th 2009 10:25am
Reader Mark points us to a rather disturbing story about Amazon canceling a customer's account for no clear reason, and in doing so, using DRM to turn his Kindle 2 device into a useless paperweight -- such that he couldn't even read the books he'd purchased. This is troubling on a variety of levels. First, it's worrisome that Amazon would just cancel this guy's account with no warning, no full explanation and no method to appeal the decision. Second, it's quite problematic that, in doing so, it would turn his expensive device into a useless box, while disabling ebooks he'd thought he'd "bought." Once again, we see how DRM, rather than "enabling business models" as those who support it insist, tends to only serve to harm legitimate customers.
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