Connecticut AG Sues Best Buy Over Phony Version Of Company Website
from the bait-and-switched dept
Earlier this year, Best Buy was embarrassed when it was discovered that the store had a special version of its website for in-store use, which didn’t display the sales and special offers that its actual site did. The result was a bait-and-switch situation, whereby customers would come into a store thinking they could get a deal that they found on the site, only to be told (and shown) that whatever deal they thought they saw was no longer being offered. While the company initially denied the existence of the site, it eventually admitted its existence to the Connecticut Attorney General, although it didn’t offer an explanation. Apparently, the Connecticut AG, Richard Blumenthal, believes the company intentionally sought to mislead customers, and has filed a lawsuit against the company, seeking customer refunds and other penalties against the company. It’s hard to judge the merits of the case before more details emerge, but it definitely looks bad for Best Buy, and it’s doubtful that the issue is just contained to Connecticut (where it was discovered), so the company could have a PR mess on its hands if other states want in on the action.