Wireless Carriers Starting To Reveal Dead Spots

from the took-'em-long-enough dept

For years, consumer groups (and some politicians) have been pushing wireless carriers in the US to open up their coverage maps. The carriers all know where their dead spots are, but on their websites, they show maps that simply suggest there’s full coverage in whatever area they have towers. The carriers have resisted saying where the dead spots are, for fear of turning away customers and because they say that they’re constantly improving, so those maps go out of date very quickly. Of course, the fear over scaring off customers is silly — because a customer who buys a new phone (with a locked in contract) and then finds out his home is in a dead spot isn’t going to be the best advertising for the carrier. In fact, they’re going to be some of the worst negative advertising around. While some “mobile phone customer bill of rights” laws have been forcing carriers to either show maps or give people the right to cancel a plan if there’s no coverage, it looks like some of the carriers are starting to open up and provide the maps themselves. T-Mobile and Cingular are apparently the first, but if the others see that the two companies don’t whither up and die, they are likely to follow. It certainly took them long enough to be honest with their customers.

Rate this comment as insightful
Rate this comment as funny
You have rated this comment as insightful
You have rated this comment as funny
Flag this comment as abusive/trolling/spam
You have flagged this comment
The first word has already been claimed
The last word has already been claimed
Insightful Lightbulb icon Funny Laughing icon Abusive/trolling/spam Flag icon Insightful badge Lightbulb icon Funny badge Laughing icon Comments icon

Comments on “Wireless Carriers Starting To Reveal Dead Spots”

Subscribe: RSS Leave a comment
Permanent4 (profile) says:

Drawing dead

I just moved into a house that happens to be smack dab in the middle of the only Verizon dead spot in Durham, NC. The problem, though, is that it’s a dead spot for EVERYBODY. My friends and neighbors using Cingular, AT&T and Sprint have just as much trouble holding calls on their phone as I do within this neighborhood. (I haven’t tried Alltel and Nextel yet. T-Mobile, for whatever reason, does not operate in North Carolina.)

Of course, I didn’t plan on getting a wireline when I moved in, because I always just used my cell phone to make calls. Now, thanks to the mortgage, I don’t have enough wiggle room in my budget to add a basic wireline. There are ways around this dilemma, I know, but it’s really a pain in the arse…

Add Your Comment

Your email address will not be published. Required fields are marked *

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...