Hotels Still Not Clear On The WiFi Concept

Columnist James Derk thought that things were good when he booked a room at a hotel that guaranteed high speed wireless internet service… he just didn’t realize they only meant in the lobby area. Now that hotels are beginning to understand the idea that guests might want to use WiFi, they still haven’t figured out all the details. Many are advertising high speed internet access (both wired and wireless), but don’t give all the appropriate details – such as whether or not the user needs special equipment (did you bring your ethernet cable?) or if it’s in the room, only some rooms, or just in the lobby/bar area? Sooner or later hotels will figure this all out, but in the meantime, it pays to ask pretty detailed questions – sometimes to more than one hotel employee.

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