Snooping Through Emails For Expertise

from the you've-got-expertise dept

When people talk about the corporations snooping through email they usually think they’re looking for bad stuff. What if they’re looking for expertise? More and more corporations are apparently using email snooping systems to find out who knows what. The article points out the limitations of most of these programs (they return a ton of false positives since they’re simply based on keywords, with little to no “intelligence”). This is really just a different take on the whole “knowledge management” concept that people were so keen on a few years ago. Back then, they tried to implement systems where people would input their knowledge so others could find it. Those rarely worked well. I guess someone finally realized that people were already inputting their knowledge to emails. Of course, this still brings up a huge privacy issue, but I’ve already taken up too much space…

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