Reminder: You Don't Own Your Ebooks; Amazon Locks Customer Out And Doesn't Respond To Help Requests
from the you-don't-own-what-you-bought dept
We've pointed out in the past that if you're "buying" ebooks on devices like the Kindle or the iPad, it's important to remember that you're not really "buying" the books, and you don't really own them. We're seeing that once again with a story on Consumerist about a woman who was locked out of the ebooks on her Kindle for a month:
A month ago I bought a kindle and was really excited to use it on vacation. I bought a few books and when I was done, I bought another. Then they froze my account, so I called in and logged a case.This apparently has gone on for four weeks, involving approximately 20 phone calls and emails... and still no solution from Amazon. Anyone know of any case where the same thing happened with a physical book?
Within 48 hours I got a call back, saying it was an error on their side and they'd unfreeze it for me, but I'd just need to re-order the book. I thought no problem, thanks for the help. So I bought the book a second time and it automatically freezes me out again. I call in and log another case, but get no phone call back as promised from an account specialist.