Home Security Company Says No One Linking To Its Website Is Allowed To Disparage It
from the lol-no dept
Hey @ADT! The answer is NO, and I'm quitting your service and going to a competitor. If you don't want bad reviews, try better prices and service, not this kind of shady legal garbage. pic.twitter.com/PcUnIqVabR
— scriptjunkie (@scriptjunkie1) December 3, 2017
Will not disparage ADT, ADT’s products or services, or any of ADT’s affiliates or their products or services
This isn’t even legal in this day and age, but hiding it in a bunch of words users will likely never read is a great way to fly under the federal law radar. This, of course, only lasts until someone points it out on the internet and, while linking to ADT’s site, points out the clause is stupid, the company is stupid for deploying it, and the company’s lawyers are just as stupid for suggesting it/signing off on it.
We also value your honest opinion and have built our company around implementing our customers’ feedback. The non-disparagement clause you are referencing only applies to linking to our website and is not a condition of service or using ADT.com.
While it’s nice to know ADT isn’t preventing people from disparaging the company without linking to its site, trying to prevent them from doing so while linking isn’t any better. Review sites tend to provide links to company websites, making third-party reviews a potential violation of this clause.
But even if we take ADT’s explanation at face value, we’re still left with its questionable decision to insert this language anywhere in any explicit or implicit agreement with site visitors and/or customers. No business should ever take this indefensible position, especially not after it’s been made statutorily explicit these agreements are considered invalid — and illegal — by the federal government.