Sega Releases 'Sonic Mania' Without Informing PC Customers Of Denuvo Inclusion And Always Online Requirements
from the always-dumb dept
Searching for stories about Sega here at Techdirt results in a seriously mixed bag of results. While the company has managed to be on the right side of history on issues like SOPA and fan-made games, it has also managed to be strongly anti-consumer on game mods and has occasionally wreaked havoc on the YouTube community, all in the name of copyright protectionism. Despite all of this, Sega has gone to some lengths to successfully craft for itself a public image more accessible and likeable than its long-time rival Nintendo.
Stories like the following will put dents in that image, however. Sega recently ported its new title Sonic Mania to the PC and released it on the Steam platform. The port also included Denuvo DRM and an always-online requirement, except that it (oops!) forgot to tell anyone about either.
I tried loading the Windows version of Sonic Mania while my Steam account was offline. That’s when Sonic Mania informed me, in no uncertain terms, that “Steam user must be logged in to play this game.”
Turns out, Sega has applied the much-malignedDenuvo copy-protection system to Sonic Mania’s PC version—and this Denuvo implementation won’t unlock the game for players so long as Steam is operating in “offline mode.” Until the game receives an update, Sonic Mania fans hoping to play the PC version in an offline capacity are out of luck. (Your backup option, should you want to do something like board a plane, is to boot the game while connected to Wi-Fi, then disconnect from the Internet and leave the game running in the background until you’re ready to play. It’s not necessarily an ideal workaround.)
Gamers immediately began complaining both that the DRM was keeping them from playing their legitimately purchased game and that the Steam store page for Sonic Mania was devoid of any notification of Denuvo or its online requirement in the system requirements page, or anywhere else for that matter. Somewhat oddly, a Steam account with the handle of “Sega Dev” responded to the complaints, saying the omission on the store page was a mistake. That mistake has been rectified and the store page now informs buyers of the Denuvo requirement. But that same account also informed Steam users that “Sonic Mania is intended to be played offline”, and has promised to investigate the issue.
Even stranger, the PR lead for the Sonic franchise went even further and practically begged for the public to complain to the company about Denuvo and the online requirement.
In particular, please do share your feedback on DRM or any issues you’re having at the link above. Make your voices heard.
— Aaron Webber (@RubyEclipse) August 29, 2017
I simply can’t recall ever having seen anything remotely like this, with the PR wing of a company soliciting complaints to corporate in what sure seems like a way to get corporate to move off of a DRM. It seems there is some infighting at Sega over this requirement, though to what level that infighting rises is unknown to me. Any Sega employees reading this are free to contact me and relay your concerns.
Regardless, this is a terrible look for Sega among the gaming community. Including a much-maligned DRM and requiring a single-player game to be online to play it can only have one sort of impact on the company’s standing in the public. While Sega has not removed Denuvo from the game entirely, it has since released a patch that allows the game to be played offline. The damage, however, has likely already been done.