Is VoIP Quality Getting Worse?
from the or-are-people-just-complaining-more? dept
People seem to have very mixed experiences with their VoIP service. Some say that it works perfectly — just like traditional phone service. Others note that it’s not quite as good, but good enough. Still others notice regular problems with the service. A new study, though, is claiming that VoIP service is getting steadily worse, based on people who test their service through the well known TestYourVoip.com website. What’s odd, though, is that the company immediately declares that the reason service has gotten worse over time (if only slightly) is because the network is congested with things like video files. Of course, that’s a pretty big leap — as there are a variety of possible explanations that have nothing to do with congested networks. It could very well be network related problems — but without actual evidence it seems premature to automatically blame congestion. It could simply be that more people who are having problems have become aware of the TestYourVoip site. It could have something to do with the VoIP providers themselves. To automatically conclude it’s congestion and then announce that tiering (breaking net neutrality) is needed would seem to need a bit more support.