Vonage Complains About Canadian ISP's "VoIP Tax"

from the stop-it-eh dept

When we wrote last week about how telcos want to begin charging people different rates to access different types of content, we failed to mention how this is already playing out in a few instances with VoIP. For example, Vonage complained several months ago that one ISP was forcing Vonage subscribers on its network to move to a higher-cost service plan with a static IP address, using the flimsy excuse that they needed to do so to follow some federal law enforcement rules. Vonage is now complaining to the Canadian government that ISP Shaw is charging Vonage subscribers a “VoIP tax” of $10 per month for some undefined “quality of service enhancement”. Shaw, of course, doesn’t charge users of its own VoIP service the fee, and won’t provide a technical explanation of how the enhancement works or why it’s necessary. Given comments from other VoIP providers as well as Shaw’s penchant for traffic-shaping applications, the technical explanation and necessity appear pretty obvious.


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Comments on “Vonage Complains About Canadian ISP's "VoIP Tax"”

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16 Comments
Deacon says:

Correction

“Shaw, of course, doesn’t charge users of its own VoIP service the fee”

This isn’t really correct. Shaw’s VOIP plan costs $55 a month. I have Primus with unlimited long distance in North America, and it costs $30. Vonage is slightly more expensive than Primus, but still less than Shaw. A no frills plan with either of them can cost less than $20.

So, while Shaw doesn’t offer the “VOIP upgrade” for their own service, it’s pretty obviously factored into the price. It’s not like they’re undercutting the competition.

Stevey says:

Shaw vs VoIP

Shaw is a brazen company with its pricing. They charge an extra $10. per month over and above the high speed internet rate!! That, I was told, is because you “might’ get a second or 3rd computer sometime in the future! VoIP would be a second $10. charge. 20 bucks for nothing.

If you go for a job with them, you have to agree to not tell anyone else working there how much you make.

Joey says:

Re: Is Rogers really?

What do you mean “if it keeps up”??? Do you think they will change several hundred manhours in setting their network up the way it is now? I’ve complained a tonne to Shaw about their tax, and I didn’t like it, so I stopped paying them when they didn’t listen. Are you still paying Rogers every month?

If you have so much proof that you think they will actually do something, then do it instead of just making empty threats. Things won’t fix themselves like you’re hoping they will.

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