Intuit Sued Over Its Removal Of Features To Force Upgrades
from the is-this-a-class-action? dept
Last year, we wrote about our awful experience with Intuit’s Quickbooks product, where their policy of “sunsetting” a piece of software didn’t just mean that you couldn’t get support for it any more, but that certain features stopped working (specifically, we could no longer email our invoices unless we upgraded). It’s a really obnoxious process to force people to upgrade software when they really have no need to upgrade it. The software worked perfectly fine, but they simply turned off a feature to force you to buy the latest version of the software, even if you were perfectly happy with the version you had. It turns out we weren’t alone in that complaint. Wired News is running a story about others who discovered the same exact issue and mentions that Intuit recently settled a lawsuit about this very process. Unfortunately, they don’t give any details on whether or not it was a class action suit, as we definitely would qualify for it. Part of the problem, though, is that there just haven’t been too many viable other options, so Intuit has been able to get away with these kinds of forced upgrades and people have no other choice. As the article points out, that might be changing as more competitors are hitting the market — and some of them may highlight the fact that if you buy their software, it’ll actually keep working for as long as you have it.