The Longer The Store Stays Down, The Higher The Expectations Are

from the just-saying... dept

A few weeks ago, we wrote about the surprising decision for The Gap to shut down its online presence (which includes that of subsidiary companies like Old Navy) in preparation for a new launch. It seemed unfathomable that the company could possibly need days, let alone weeks, to swap out an e-commerce site. So, now the company is trying to explain away the issue in a NY Times article claiming that the new site is really (no, seriously) going to be something special. As for the extended downtime? It was the only way to handle the changing of the backend as well as the front end at the same time. This seems like a bizarre excuse. It still doesn’t explain why the two systems can’t be run in parallel and then flipped over from one to the other with minimal downtime. As for the supposedly amazing new site — well, each day the site stays down the expectations increase. The Times piece suggests one small improvement, which hardly sounds revolutionary (being able to see different color clothes by mousing over the colors). Still, it is interesting to see a company really trying to change the state of e-commerce software. For years, it’s pretty much been Amazon and that was it. Others would match Amazon in features, but no one seemed ready to go much beyond what Amazon had done to set the standard in e-commerce many years ago. It remains to be seen if the new Gap sites really reach that level — at this time I still get the “sorry, we’re closed” page. Update: I can finally get to the site, and if this is what they were down for, it’s a huge disappointment. As it stands right now, on the front page, there doesn’t appear to be any way to actually get to view clothes I might want to buy. There are two links to clothes. One for “women’s fall trends” and one for “Gap Kids.” I fit into neither category. Most of the screen is taken up by a promo having to do with musicians — which I couldn’t care any less about. This is the “improved navigation” system we were promised?

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Comments on “The Longer The Store Stays Down, The Higher The Expectations Are”

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Anons Anonymous says:

Re: This smells...

Oh NOoooo!
Not another “New Coke vs Classic Coke”!!!

On another note:
I took my daughter to Old Navy recently (back to school time) and the style now is dominated by stuff that looks old.
OK let me get this straight. It’s brand new, with new prices, but designed to look old and worn. What the fukk is that??? God forbid, you just wear hand-me-downs! It has to look intentionally old, but not really BE old. How fake is this?
(haha, yeah, I ain’t with the fashion brigade, let me tell you… btw, is that why they call it “OLD” navy?)

Just buy from Goodwill, or the Salvation Army. You could get four or five shirts for the price of one faked-old shirt from Old Navy.

MonkeyBoy says:

Re: This smells...

Actually, it’s kind-of funny. Seems like their infrastructure revamp went a little sour, and they’re using this “planned outage for continual improvement” to cover themselves while they fix the problems.

From one who has dealt with big back-end infrastructure changes, shit can certainly hit the fan and fall apart in ways you wouldn’t expect, but you just have to pick up the pices and get the business back up and running as soon as possible.

Not that I actually know anything, of course. Just keep an eye on the site, things are starting to settle methinks.

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