Oh No, Technology Is Going To Steal Your Job… Again
from the blah-blah-blah dept
This is getting a bit tiresome, but it looks like now that people are finally starting to calm down about offshoring, they’re suddenly up in arms about automation. First there was the complaint a few months ago saying we should stop working on certain technologies in order to save jobs. Now, Strategy Analytics, an analyst firm that should know better than to put out overhyped reports that don’t understand history is saying that offshoring is nothing compared to how automation will kill mid-level service jobs. Once again, all you need to do is look at history to show this is wrong. Every time automation removes the need for certain jobs, it’s opened up many more opportunities, often expanding the overall economy and raising our standards of living. It wasn’t that long ago that you needed a human operator to connect every phone call. However, once we figured out how to automate that process, it didn’t necessarily mean a destruction of all those operator jobs, but a new revolution in telephony which expanded so many businesses and created so many new jobs that no one could have imagined when the “operator” process was first automated. It’s getting repetitive to say it, but innovation is not a zero-sum game. Automating a job doesn’t just mean that the jobs go away, but that many more new opportunities open up.