Most People Satisfied With Cellular Coverage

from the not-so-bad dept

For years, one of the biggest complaints with mobile phone service was that the coverage was terrible. The carriers have worked hard to improve coverage (“can you hear me now?”) around the country, and it appears people are noticing. 68% of users now say they’re perfectly satisfied with their carrier’s coverage. Only 10% were dissatisfied. This suggests that carriers shouldn’t necessarily be focused on coverage, but on other issues. Of course, this also contradicts recent studies saying that instead of focusing on extra bells and whistles people would prefer that carriers make sure their network works. That could just be the fact that even if there’s coverage, people still get upset by dropped calls. It would also be interesting to compare this study to one that shows how many people dislike their carrier. I wonder how many people who are satisfied with coverage are upset over other issues (such as billing or customer service).

Add Your Comment

Your email address will not be published. Required fields are marked *

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...