Too Many Products Require Our Own Tech Support
from the have-fun-updating dept
Have you patched all your software lately? Found over at Broadband Reports is this article complaining about just how much new technologies expect users to handle updates. It talks about new multimedia devices that come with non-working features – until you can install some extra software and about cable modems that require you to repeatedly update the firmware. As new gadgets increasingly use software, this issue is only going to become a bigger problem. Are you going to have to update the software on your camera, your phone, your calculator, your watch and your microwave? It’s making some people wonder why they should be the ones required to stay on top of what needs updating and why they should be responsible for doing the updating at all. There are ways to make such things much more automated, but few companies seem willing to bother. As long as they can outsource the work to you, they don’t think it’s their problem.