AT&T CEO Challenges Industry To Improve Customer Experience

from the well,-at-least-they-admit-they-suck dept

AT&T’s CEO is admitting that the (and the rest of the industry) sucks at customer service, and has said it’s time to do something about it. While it’s nice to know he realizes that most telecom companies put customer service as the very last priority, I’d rather see some results than just hear him talk about it.

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Comments on “AT&T CEO Challenges Industry To Improve Customer Experience”

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The Pyro Beastial Necrofeliac (user link) says:

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Kind of like the pot calling the kettle black, don’t you think? Try getting support for AT&T Broadband, and try following the long series of numbers they give you. It will take four hours of dialing before you even get a live person. Then it’s inevitably the wrong number. That’s the big reason I don’t deal with them anymore.

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