AT&T Spam Filter Loses Valid Email

from the is-this-really-that-difficult? dept

AT&T’s ISP has yanked their new spam filter just a day after it was launched, after plenty of legitimate emails were being tossed into a virtual blackhole. This issue seems to come up quite often when it comes to spam filters. What do we do about the false positives? The folks at AT&T did the worst possible solution – which was nothing. They didn’t inform either the sender or the receiver that the messages were tagged as spam, meaning people had no idea their emails didn’t get through. While I’m all for spam filters, I can’t stand ones that don’t let people at least check over what’s being blocked to make sure that legitimate emails get to make it through.

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