Glitches Irk Online Bill Payers
from the still-working-out-the-kinks dept
I’ve been using the online bill paying service from my bank for a while now – and for the most part, it’s been great. However, the one time that a check got lost, it was something of a pain to work out the problem. Apparently, lots of people are discovering glitches in online bill pay systems. The banks want people to use them because studies have shown that people who use online bill pay stay with that bank longer. However, people have experienced problems with checks not arriving (or having the receiver of the check throw it out thinking it’s junk mail) or problems with changing addresses. The real issue seems to be how well the banks respond to these problems when they occur. If the bank responds well, and solves the issue, people are happy. However, it seems that many banks take a “too bad” attitude when things get screwed up with online banking.