Sprint isn't for sale

from the can-they-do-it-alone dept

The CEO of Sprint says the company is no longer for sale. But, analysts aren’t sure Sprint can cut it alone in the big, bad world of long distance. Here’s the thing. I have MCI for home long distance and their customer service is atrocious. I have Sprint PCS for cell service and I have yet to speak with one employee at that company that actually either gives a damn or knows what they are talking about. My fear is that companies like these will merge and will have a mega-company of morons…

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Comments on “Sprint isn't for sale”

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Michael King says:

Sprint PCS/MCI

I’m finding more and more that large, specifically phone, companies are having these problems. I’ve dealt with Sprint PCS and Pac Bell on several occasions and find their customer service (in the case of Sprint PCS they have the NERVE to call it “Customer Care”) Horrible. These companies get so big that anyone you get on the phone is so far from the top that as long as they pick up the phone 30 to 40 times a day no one says a word to them and they collect a check. I’d be interested in finding a list of alternative companies offering similar services for DSL or PCS, possibley even just Cellular if I can get someone on the phone who knows what they’re talking about, gives a damn and has the power to do whatever is needed within the company.

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