Best Buy's In-Store Website Might Not Be BestBuy.com
from the let's-see-that-url dept
Does electronics retailer Best Buy have two different websites for the purpose of deceiving in-store customers about ongoing promotions? That's the allegation of some customers (via Consumerist) who claim that after seeing a sale being offered on BestBuy.com, store employees told them that the sale was over. As proof, they showed the customers what appeared to be BestBuy.com confirming that there was no longer such a sale. One customer got suspicious, and asked the store employee if he could use a computer to go directly to BestBuy.com himself, which still showed the sale as ongoing, suggesting that the site he was shown in the store was not the real thing. Instead, it seems, BestBuy has pages on its intranet that the company uses to show in-store customers what deals are being offered (or, not being offered, apparently). When confronted with this, a spokesperson for the company denied anything devious, but didn't really have a plausible explanation. This seems like a pretty stupid move on the part of the company. If the company really is trying to avoid offering certain sales, it's shooting itself in the foot by making its customers feel like fools. And if it's just a matter of its public site and its intranet not being in sync, then the company needs a little work on its IT system, to avoid future hassles.