I don't think the scale of Comcast has anything to do with their horrible customer service. They have a monopoly in the Boynton Beach, FL market. There are no other choices. I have had Comcast service (bundled TV, phone & internet) since 2006 and it has not performed satisfactorily on a consistent basis since it was installed. Comcast Customer Service people are always nice but they are inept at resolving issues. I have had so many technicians at my home over the past 8 years and we continue to have issues every few months. If another option existed I would switch immediately. The worst thing is they charge you for a technician to come out to your home when their service is not performing satisfactorily and CEO Brian Roberts thinks his company is NOT awful. I think we have identified the biggest problem. The CEO is in denial!!!
Techdirt has not posted any stories submitted by unhappyCMCSTcustomer.
Comcast is an awful company!!!
I don't think the scale of Comcast has anything to do with their horrible customer service. They have a monopoly in the Boynton Beach, FL market. There are no other choices. I have had Comcast service (bundled TV, phone & internet) since 2006 and it has not performed satisfactorily on a consistent basis since it was installed. Comcast Customer Service people are always nice but they are inept at resolving issues. I have had so many technicians at my home over the past 8 years and we continue to have issues every few months. If another option existed I would switch immediately. The worst thing is they charge you for a technician to come out to your home when their service is not performing satisfactorily and CEO Brian Roberts thinks his company is NOT awful. I think we have identified the biggest problem. The CEO is in denial!!!