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  • Sep 1st, 2011 @ 10:36am

    Troy Bilt riding mower

    I purchased a riding mower 4 months ago with an extended warranty from Lowe's. It needs service now and I find out that Lowe's doesn't have anyone to service it. Lowe's told me someone would come out to pick it up. I took off work and waited. Nobody came and I never received a call.
    I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
    I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
    More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
    Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
    Don't they arrest con men?

  • Sep 1st, 2011 @ 10:33am

    Troy Bilt riding mower

    I purchased a riding mower 4 months ago with an extended warranty from Lowe's. It needs service now and I find out that Lowe's doesn't have anyone to service it. Lowe's told me someone would come out to pick it up. I took off work and waited. Nobody came and I never received a call.
    I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
    I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
    More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
    Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
    Don't they arrest con men?