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bencoo

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  • Aug 9th, 2011 @ 6:44pm

    Lowe's CENSORS bad product reviews

    This experience has taught me that Lowe's not only sells CRAPPY products, but they do all they can to HIDE that fact from other customers.

    I bought a rocking chair from Lowe's, and it was CRAP. So I went online to post a helpful review so that other innocent consumers would not be victimized by Lowe's crappy buying decisions. The rocking chair was LOW QUALITY and DANGEROUS. I included photos I took of the chair in my review and posted it to their website. They rejected my review because I said "you should buy a quality rocker from a place like Frontgate instead". Their rejection said I was rejected because I mentioned a competitor's name. So I re-submitted the review by taking out the name of the competitor. They rejected it AGAIN, this time saying the following:

    "Your opinion on Black Slat Porch Rocker is important to us and the Lowes.com community.

    Unfortunately, we cannot post your review because it contains one or more of the following types of unsuitable content:

    Critical comments not related to the product being reviewed
    Obscenities, discriminatory language or other language not suitable for a public forum
    Advertisements, spam content or references to other products, promotions or competitor websites
    Email addresses, URLs, phone numbers, physical addresses or other forms of contact information

    We encourage you to resubmit your review after reading through our guidelines. Thank you for being an active member of the Lowes.com community."

    My review did NOT violate their policies and did not violate any of the things listed above. It was a VERY honest, polite, and helpful review.

    What Lowe's is doing is CENSORING valuable feedback from its customers, EVEN THOUGH IT CLAIMS TO WANT HONEST FEEDBACK. This rocker was CRAP. (Although I did not use that word, or any other obscenity, in my review).

    LOWE's sells CRAP products and CENSORS honest and fair reviews, which is tantamount to LYING to its customers about the quality of its products.

    I know what they did on this product, and it's shameful. I have to assume this is their standard operating procedure. This is the way they deal with their customers - by withholding valuable, honest, accurate feedback that could save innocent customers from being ripped off, or even injured by a CRAPPY product.

    Shame on Lowe's!!

    Here is my review. You decide - was this review "obscene" or unfair?:
    "I thought I was the smartest guy on the block when I found these at Lowe's for $88 - because they looked like the high quality chairs you see at high end catalogs but for one-third the price. So I bought two of them, and I was just amazed at the low quality. First, the runner broke right off when I was putting it on. I have other rockers so I know how to do this, and I'm a handy man - it shouldn't have broken. So I was more careful with the second one, but it split too. They just use cheap wood. It's made in China, so maybe they don't even know what wood it is.

    Second, it's just not well made - although it looks handsome enough, the back is totally straight and not at all contoured, and same with the seat. It doesn't have a good "angle" when you sit in it, and it doesn't rock well. So at a distance, it looks fine. But if you actually plan to sit on them, forget about it. Spend some more money and get something of quality."

    Here is the crappy product:
    http://www.lowes.com/pd_243813-53239-JDSBF-RTA_4294857828+4294866981_4294937087_?productId =1069145&Ns=p_product_prd_lis_ord_nbr|0||p_product_qty_sales_dollar|1&pl=1&currentURL=%2 Fpl_Rocking_4294857828%2B4294866981_4294937087_%3FNs%3Dp_product_prd_lis_ord_nbr|0||p_product_qty_sa les_dollar|1&facetInfo=Rocking#BVRRWidgetID