Verizon Wireless Math Strikes Again: Pay Much More For Less!
from the pay-more,-get-less dept
After searching and being unable to find it, he began an online chat with a Verizon rep (included in full after the jump below) where he discovered that the upgraded plan was for twice the data... but for more than three times the costs: 10GB for $199. And overage rates? On that plan, they're knocked up to $0.25/MB. As Pangolin notes, why would anyone pay for that, when they could just buy two or even three of the regular MiFi plans, and get a ton more data transfer and significantly lower overage fees even if they did go over. Verizon's answer? "Sorry."
For what it's worth, as Pangolin notes, there's no info online about a higher capped plan, and I contacted Verizon Wireless PR to ask them if such a plan existed. I got back a non-answer, pointing to the webpage showing the 5GB cap. So I asked again. And got no answer. So I asked again. And got no answer. On the fourth try, I was finally told that such a plan does not exist. Yet, if you look around many others have been offered the same plan, and various websites have reported on it as well. So, it sounds like Verizon does offer this oddly priced plan that makes no sense... but just doesn't want to admit it. It makes you wonder why they even bother at all.
In what world does it make sense to charge significantly more for less on an upgraded plan? Full transcript of the chat after the jump...
Please wait for a site operator to respond.
You are now chatting with 'Itrena'
Itrena: Hello, Thank you for visiting our chat service. May I have your 10-digit mobile number area code first and your name as it appears on the account please?
Pangolin: nnnnnnnnnn Pangolin
Itrena: For security purposes, may I please have the billing password on the account?
Pangolin: Question: Do you offer any business based or other plans that would allow larger than 5 GB or an overage charge less than .05 a mb? Password xxxxxxxx
Pangolin: Might be xxxxxx
Itrena: I'm sorry! That is not he billing password. We do have 10gb for 199.99 a month.
Pangolin: I hate this password stuff because I never use it - try xxxx
Itrena: Great, yes, that is correct. Thank you so much for verifying that information.
Itrena: We do have 10gb for 199.99 a month.
Pangolin: That's almost 4 times the 5 GB - that's quite outrageous. Wow. What about the 59.99 plan with less than .05 a mb? I don't think I'm in danger of going over but will be traveling a bit more. I could get a second and 3rd card for the $199.99 a month!
Pangolin: What about 99.99 a month? Maybe the 199.00 is a typo!
Itrena: No, I'm sorry. The price is 199.99.
Pangolin: OK - that's the only other plan available?
Itrena: Yes, it is. I'm sorry!
Pangolin: What's the overage charge per MB on that one?
Itrena: 0.25 a mb.
Pangolin: Please confirm that on the $59.99 plan I am on that the per mb charge for overage is .05 mb.
Itrena: Yes, that is correct .05 for overages.
Pangolin: So for almost 4 times the price I can double my usage but pay 5 times as much for any overage. That's not much of a deal is it?!?
Itrena: It is not again I'm sorry! But that is the price.
Pangolin: I understand you don't set them! Thank you for your time! I'll leave things as they are for now.
Itrena: Thank you for chatting with us have a Great Day!