Customers Hate eBay
from the how-to-run-a-business dept
eBay, which became so big by focusing on its community aspect, and which has been under constant attack recently for its failure to keep servers online, has now pissed off more customers by changing its fee policy. Specifically, they're trying to charge more for reserve auctions. Apparently these customers are hard to please, as they felt the need to scream loudly. eBay has since dropped the pricing change but is looking for a new way to implement it.