Failures

by Mike Masnick


Filed Under:
boycott, domains, pipa, protect ip, sopa, transfer

Companies:
godaddy



GoDaddy Desperately Reaching Out To Try To Win People Back

from the too-little,-too-late dept

Via Tim Lee, we learn that, in the wake of the capitulation by GoDaddy, some of those who transferred domains to other providers are now receiving calls from GoDaddy customer service folks trying to win them back. Chris Heald explains what happened to him:
I just got a call from #GoDaddy. The rep said he noticed that I'd transferred my 60+ domains away... and wanted to know if I'd tell them why. I got to tell them that it was because of their #SOPA support, and that I couldn't in good conscience give my money to a tech company that would support legislation like that. I told him I was aware that they had reversed their position, but that their explicit support of it in the first place had cost them my confidence in them, as it is at the best viciously ignorant, and at worst, malicious. The rep was quite sincere in his apology to me, asked if there was anything they could do to win me back. He had a "We support IP protections, and now realize that support of SOPA is too broad" song-and-dance routine that probably came in from a PR memo today. I told him "no thanks", and that was that. I'm impressed by the customer service hustle, but it shows that this little incident really spooked them.
It really makes me wonder if GoDaddy will ever be able to win back the confidence of many who joined this boycott. Perhaps not.

Reader Comments

Subscribe: RSS

View by: Time | Thread


  1. identicon
    David Jones, 27 Dec 2011 @ 11:42am

    Re: "avalanche"

    Yet more sensationalism. What makes this an "avalanche" ? People are posting stats on how many domains have been transferred "away" but no one is posting how many have been ADDED. With however many million domains they have under their management, this is an insignificant "exodus" unless everyone magically stopped ADDING domains. As I said in another post, it's great that they got slapped. You people just sound desperate yourselves now bashing them using just the tiniest sliver of truth to push your cause.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here
Get Techdirt’s Daily Email
Use markdown for basic formatting. HTML is no longer supported.
  Save me a cookie
Follow Techdirt
Techdirt Gear
Shop Now: I Invented Email
Advertisement
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Advertisement
Report this ad  |  Hide Techdirt ads
Recent Stories
Advertisement
Report this ad  |  Hide Techdirt ads

Close

Email This

This feature is only available to registered users. Register or sign in to use it.