by Mike Masnick
Tue, Dec 1st 2009 3:42pm
Hopefully this is just a big mistake, but Slashdot points us to a bunch of Google Docs users complaining that Google is blocking them from sharing their documents claiming "inappropriate content," even in cases where the content is clearly fine, such as college class notes and homework assignments. Even assuming this is just some sort of bug, the bigger issue seems to be Google's lack of response, despite the issue cropping up weeks ago. This charge has been raised about Google in the past, and it's only going to become more important. As more and more people rely on Google for services, the company is going to need to improve its handling of customer service issues and communication.
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