by Mike Masnick
Mon, Mar 24th 2008 6:49pm
Comcast and Time Warner have complained to the FCC that Verizon is taking unfair advantage in preventing customers from dropping their phone service. The basic story is that the cable companies have been offering deals on various "bundles" of TV, internet and phone service, all over cable. When customers agree to switch, most want to keep their existing home phone number (which is allowed under number portability rules). The cable companies take care of that part, informing the phone company of the switch -- at which point (the cable companies say) Verizon calls up those customers and offers them cash discounts to stick around. While it's quite common for telcos (or other firms for that matter) to offer customers who cancel deals to stay, this is somewhat different. The customer hasn't called to cancel in this case. It's just because Verizon owns the telephone network that it finds out about the switch and then proactively contacts the customers. Given the FCC's extra friendly terms with the telcos rather than cable co's, anyone think this has a chance of getting anywhere?
If you liked this post, you may also be interested in...
- No, The FCC Is Not (Intentionally) Trying To Kill Third-Party Wi-Fi Router Firmware
- The Cable Industry Is Fighting Tooth And Nail To Prevent Cable Set Top Box Competition
- Comcast Users Now Need To Pay A $30 Premium If They Want To Avoid Usage Caps
- FCC May Finally Act To Ease The Pain Of Stupid Cable TV Content Negotiation Blackouts
- Verizon Quietly Backs Off Throttling 'Unlimited' Wireless Customers, But Only After It No Longer Matters