by Mike Masnick
Wed, Feb 13th 2008 7:37am
It's tough to value a lost laptop. After all, there are often all sorts of private information and content of sentimental value on a laptop. So, when a woman discovered that Best Buy had lost the laptop she gave them to fix (after repeatedly lying to her about how soon the laptop would be fixed), she decided to sue the retailer for $54 million (found via Engadget). She admits that she's not really expecting to get the $54 million, and simply chose that number to get media attention (it's working), but given the run around that Best Buy gave her, it's not too surprising that she rejected its last offer of $2500, a $900 gift card and a refund on the laptop. Originally, the company had just offered her the gift card (less than the cost of the computer). It wasn't until she filed the lawsuit that Best Buy seemed willing to offer something more. The woman also had some friends contact the store manager of the store that lost the laptop, and he responded to them by saying "we strive to deliver the experience that every customer deserves to receive" and "not every customer can be satisfied." That seems like a pretty weak response to having completely lost someone's laptop you were supposed to repair.
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