Fri, Sep 7th 2007 4:27am
Last month, Verizon's PR folks went back and forth with a writer over whether or not one of their technicians actually started a fire at a customer's house when installing its FiOS service. The fire department says there was a fire, but Verizon denies that. In any case, the damage the installation caused was certainly significant, even if Verizon so generously paid for repairs. A month later, and look what's happened (again): a Verizon FiOS installer once again clipped an electrical wire, resulting in $2,650 worth of damage and a smoking house. Verizon's PR people are more than welcome to (again) argue about whether or not the smoke means there was fire, but regardless of their definition, these sorts of stories continue to pile up.
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