Verizon Wireless Also Pretends Customers Don't Know What Unlimited Means
from the not-this-again dept
I've been testing out Verizon Wireless' EVDO service the last few weeks while traveling to a variety of places around the country. I'll write up a more thorough review later, but overall it's been very good. However, I'm disappointed to find out that it appears Verizon Wireless is taking after its parent Verizon by pretending people don't know what the word "unlimited" means. The service, which is very clearly marketed as being "unlimited" turns out to be extremely limited, with one user getting kicked off after Verizon Wireless decided that he used his "unlimited" connection too much. It's back to the days of fuzzy caps. Now, obviously, there is limited bandwidth on the network, and bandwidth hogs can be a problem. However, if that's the case then the company shouldn't promise an unlimited service it can't deliver. That's false advertising, plain and simple. Of course, this shouldn't come as a huge surprise to those who have read the fairly draconian terms of service Verizon Wireless offers with its EVDO card where the definition of "unlimited" appears to be very, very limited. Still, it seems that if you're advertising unlimited service in huge fonts on the front page of your service, you really shouldn't be able to get away with redefining a very common term in the fine print, and then arbitrarily cutting people off.