Dish Network Is Still A Hot Mess With 14 Hour Hold Times A Month After Major Cyberattack
from the not-very-good-at-this-whole-business-thing dept
Dish Network remains a bit of a hot mess a month after a cyberattack effectively wiped the company off the face of the internet and disrupted most of the wireless and TV company’s internal systems.
If you recall, it took the better part of a week before Dish even acknowledged to its users that anything had happened. Customers say they still face hold times as long as fourteen hours when they call to try and get help from the company. Many users still say Dish never even notified them that there had been an intrusion. And efforts to get a hold of anyone at Dish remains a challenge:
After spending six hours waiting to speak to customer service, with one brief conversation with a representative who transferred the call to another department, Susan McClendon gave up for the day and decided to call again first thing Saturday morning. That went even worse, she said.
“I got the message that says, ‘Our call volume is unusually high.’ It says, ‘Your wait time is 847 minutes,’” she said. “That’s over 14 hours.”
Other outlets say users continue to have problems accessing their accounts, or logging into streaming services like HBO Max that they’ve purchased through Dish Network or its own streaming service, Sling TV.
The attack came at a tricky point for a company that was already on the ropes. You might recall that Dish Network is the company tasked with building a shiny new 5G network as part of a doomed Trump era fix for the competitive problems caused by the Sprint T-Mobile merger.
We noted at the time the plan was less of a real plan, and more of a performance to justify regulatory approval and sector consolidation, and the Trump FCC rubber-stamped the deal without reading it.
But efforts to actually build a working commercial 5G network at any real scale have been an ugly mess from the start, and having the company’s internal systems lobotomized by an intruder certainly isn’t going to help the company meet its FCC-monitored network deployment milestones, or gin up interest for a fledgling 5G network that was already an underwhelming mess.
I still strongly suspect Dish puts on a good show for the FCC for another year or two, but then effectively gives up, offloads its massive spectrum holdings at appreciated value, letting CEO Charlie Ergen skip off into the sunset on a big pile of money with little in the way of meaningful regulatory repercussion.
Filed Under: consolidation, cyberattack, fcc, privacy, satellite tv, security, streaming, wireless
Companies: dish network
Comments on “Dish Network Is Still A Hot Mess With 14 Hour Hold Times A Month After Major Cyberattack”
The cop who “found” the gun later should also be sued and should also not receive QI.
Re:
Sir, may I recommend a second cup of espresso before posting? I think you wanted the post to the left, about qualified immunity.
For all of tech
Hasnt anyone heard of Site BACKUP?
Anyone that has setup a computer to the point of perfection, REALLY knows and wants a backup.
But Any corp/company/medical/Any business, SHOULD have a backup of the site and its DATA.
What are the odds, it had a direct connection to Internal servers to show customer actions and payments?
Re:
But that might lower our stock dividend by 10 cents, we can’t do that!!!
Re:
“Anyone that has setup a computer to the point of perfection, REALLY knows and wants a backup.”
Backups require things like competent ops staff, proper architecture, planning and testing, actual disaster recovery.
Guess what? All of these things cost money, and do not bring an immediate return. New features (read: potential attack vectors) are prioritised, as are people who sell them. Meanwhile, they’ll cut budgets to the people keeping everything running.
This is nothing new, in some industries it’s actually amazing anything remains online since they’ll refuse budgets to operations and security, but give endless bonuses to marketing.
Re: Re:
Despite companies wanting everything to run on IT these days, IT departments are still viewed as merely an extra cost which should be minimized as much as possible.
Meanwhile, C-level jokers who make as much or more than the entire IT department budget, no matter how bad they suck, are somehow an untouchable core feature of the business process.
Missed opportunity
Merge all your peeves, Karl:)
https://twitter.com/SawyerMerritt/status/1541864645912367105
Commenting
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Commenting
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Dish CISO
It’s curious Dish’s CISO Artie Wilkowsky has been silent. He was quite the bold imposter in his prior career in financial services, always talking a big game but not having substance behind his boasts. Seems he’s finally been exposed for what he is.
Ha ha, I'm not a customer
Up where I live (in god’s country or Maine as it’s called) there’s only a few providers of internet or cable systems.
One of them is Dish.
The other one is Spectrum which I hate with passion (and who would not if they’re forced to pay for Fox Network?) and I pay right through the nose of it, but it sure beats being a customer of a company you pay the cost of the system for but can’t even call them to complain that you can’t even use their system.
That’s a sheer dystopian 1st world problem.
Web Development Company India
This article sheds light on the ongoing challenges faced by Dish Network following a major cyberattack. The reported 14-hour hold times reflect the frustrating experience for customers affected by the incident. It’s concerning to see the prolonged impact and the strain it puts on customer support. Hopefully, Dish Network can swiftly recover from this situation and provide the necessary assistance to their affected customers. Wishing them a quick resolution!
1 Web Development Company India – ITSWS Technologies Pvt Ltd
Remerciement
I loved making this bouquet as a mother’s day gift.