Techdirt's think tank, the Copia Institute, is working with the Trust & Safety Professional Association and its sister organization, the Trust & Safety Foundation, to produce an ongoing series of case studies about content moderation decisions. These case studies are presented in a neutral fashion, not aiming to criticize or applaud any particular decision, but to highlight the many different challenges that content moderators face and the tradeoffs they result in. Find more case studies here on Techdirt and on the TSF website.

Content Moderation Case Study: Twitter Attempts To Tackle COVID-Related Vaccine Misinformation (2020)

from the dealing-with-covid-misinfo dept

Summary: Following on its efforts in tamping down on election-related misinformation, Twitter’s latest moderation efforts target misleading posts about COVID and the coronavirus, with a specific focus on vaccine related information.

Despite being months into a global pandemic, there has been a lack of clear, consistent communication from all levels of government in the United States, which has given conspiracy theorists and anti-vaccination activists plenty of room to ply their dubious trades. Twitter is hoping to reduce exposure to tweets containing misleading information as the nation continues to deal with multiple COVID outbreaks.

Since early in the pandemic, Twitter had been aggressive in moderating misleading content regarding how the virus spreads, unproven remedies and treatments, and other health related info. Its new policy expands on that, mainly to focus on false information and conspiracy theories regarding vaccines.

Twitter won’t be limiting itself to applying warnings to tweets with dubious content. The platform will force users to delete tweets that don’t comply with its expanded code of conduct. Added to restrictions on misinformation about the spread of the disease and its morbidity rates are bans on false claims about immunization safety or COVID’s dangers.

Decisions for Twitter:

  • If there are actual stories of harm or side effects from vaccines, how will Twitter distinguish those reports from the conspiracy theories?
  • Who will Twitter consider to be trusted sources for determining which information is factual, and which are conspiracy theories?
  • Is there an effective way to teach users that they are sharing false information, rather than simply banning them?

Questions and policy implications to consider:

  • Does moderating COVID conspiracy theories inadvertently lend “credence” to conspiracy theorists?
  • Does more direct moderation of certain content invite even more Congressional scrutiny and calls for direct government regulation?
  • Will human moderation help mitigate possible collateral damage to “good faith” users who aren’t aware they’re spreading misinformation?

Resolution: Twitter’s expanded ban on misinformation is crafted to specifically target conspiracy theories about vaccinations or the disease’s existence. The site will use a combination of AI and human moderators to determine whether flagged tweets should be labeled as questionable or removed entirely. Repeat violators can expect to have their accounts suspended or deleted.

The company also suggests that in early 2021 it will likely expand this fight against vaccine misinformation by placing warnings or labels on content that is unsubstantiated, disputed, or without necessary context.

Originally posted to the Trust & Safety Foundation website.

Filed Under: , , , ,
Companies: twitter

Rate this comment as insightful
Rate this comment as funny
You have rated this comment as insightful
You have rated this comment as funny
Flag this comment as abusive/trolling/spam
You have flagged this comment
The first word has already been claimed
The last word has already been claimed
Insightful Lightbulb icon Funny Laughing icon Abusive/trolling/spam Flag icon Insightful badge Lightbulb icon Funny badge Laughing icon Comments icon

Comments on “Content Moderation Case Study: Twitter Attempts To Tackle COVID-Related Vaccine Misinformation (2020)”

Subscribe: RSS Leave a comment
36 Comments
Andrea Iravani says:

Coincidences in book of Isaiah and what is currently happening?

1) Book of Isaiah refers to two kings of Israel and Netenyagu and Gantz are sharing the presidency.

2) Fires raging destroying cities and nations.

3.) Destruction of and toppling of statues.

4.) Plans to make people more rare than gold and diamonds. Club of Rome wants less than a billion people and vaccines are killing people. On November 16, 2020 the US had 2,487,350 total deaths. On December 22, 2020 there were 3.2 million total deaths after vaccine roll out, meaning that there were 712,650 total deaths between November 16th and December 22. Although deaths are always highest during the holiday season, it is not by such a staggering amount. 

5.) Total immorality.

6.) Mass deception and oppression by rulers.

7.) Mass rebellion by ruling class and society.

8.) Isaiah 13:9 and Dark Winter repeatededly referrenced by the ruling class.
“Behold, the day of the Lord comes, cruel with anger, to make the land a desolation and to destroy its sinners from it. For the stars of the heavens and constellations will not give their light, the sun will be dark from its rising, and the moon will not shed its light. ” Isaiah 13:9 -13:10

9.) Plans for the wealthy to divide nations assets for themselves as Agenda 21 and The Great Reset policies favor.

I hope that everyone will take the time to read the Book of 
Isaiah, whether they are religious or not, because it would 
appear that some people are re-enacting it and intend to go 
through with a massive depopulation plan with vaccines and 
famine. 

Read it. Recognize what is happening. Stop it. They are not Gods. They are megalomaniacs! 

Andrea Iravani

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Coincidences in book of Isaiah and what is currently happening?

1) Book of Isaiah refers to two kings of Israel and Netenyagu and Gantz are sharing the presidency.

2) Fires raging destroying cities and nations.

3.) Destruction of and toppling of statues.

4.) Plans to make people more rare than gold and diamonds. Club of Rome wants less than a billion people and vaccines are killing people. On November 16, 2020 the US had 2,487,350 total deaths. On December 22, 2020 there were 3.2 million total deaths after vaccine roll out, meaning that there were 712,650 total deaths between November 16th and December 22. Although deaths are always highest during the holiday season, it is not by such a staggering amount. 

5.) Total immorality.

6.) Mass deception and oppression by rulers.

7.) Mass rebellion by ruling class and society.

8.) Isaiah 13:9 and Dark Winter repeatededly referrenced by the ruling class.
“Behold, the day of the Lord comes, cruel with anger, to make the land a desolation and to destroy its sinners from it. For the stars of the heavens and constellations will not give their light, the sun will be dark from its rising, and the moon will not shed its light. ” Isaiah 13:9 -13:10

9.) Plans for the wealthy to divide nations assets for themselves as Agenda 21 and The Great Reset policies favor.

I hope that everyone will take the time to read the Book of 
Isaiah, whether they are religious or not, because it would 
appear that some people are re-enacting it and intend to go 
through with a massive depopulation plan with vaccines and 
famine. 

Read it. Recognize what is happening. Stop it. They are not Gods. They are megalomaniacs! 

Andrea Iravani

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re: Re: Re:

Klaus Schwab Great Reset author and Bill Gates Event 201 host and vax pusher through WHO and Gavi primarily is who I am referring to. Can’t blame David Rockefeller since he is dead.

I just took it for grated that it was common knowledge. Then again, people in Florida mistook Trident II missiles for alien space ships, so I guess that over estimating peoples level of general knowledge and intelligence is something that I have been doing and have to stop doing.

Andrea Iravani

This comment has been deemed insightful by the community.
This comment has been deemed funny by the community.
PaulT (profile) says:

Re: Re: Re: Re:

So, too dumb to understand sarcasm, believes every random conspiracy theory no matter how stupid, ties this all into religion no matter how tenuous the link and doesn’t understand how signing names on a forum works – but believe s they’re smarter than everyone else?

It’s true what the say – the first rule of Dunning-Kruger Club is that you don’t know you’re in it.

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re: Re: Re:2 Re:

If it makes you feel better to believe what you just said, go ahead. Why would I care what you think? I do not know what you mean by saying does not know how signing names on a forum works. I know that when I used pseudonyms, people pkagiarized me and tried to assume my identity, and tried to falsely profit from my intellectual property.

PaulT (profile) says:

Re: Re: Re:3 Re:

"Why would I care what you think?"

I don’t know or care, I’m just responding to a fool on a public forum for my own entertainment.

"I do not know what you mean by saying does not know how signing names on a forum works"

Look above your posts and see your name there. Then understand why you look like an idiot for putting it at the end.

"I know that when I used pseudonyms, people pkagiarized me and tried to assume my identity"

They tried to assume an identity… that you made up as a fiction to hide behind? Hmmm…

"tried to falsely profit from my intellectual property"

If that work is as high quality and based in reality as what you’re writing here, I assume they failed to profit, and not because they didn’t try.

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re: Re: Re:4 Re:

I am Andrea Iravani and Iwould like to inform you of the following:

I did not create a pseudonym to have a fiction to hide behind. I commented on issues that are of interest to me then, just as I do now. I did not try to decieve anyone then, just as I do not try to decieve anyone now.

Andrea Iravani

PaulT (profile) says:

Re: Re: Re:5 Re:

Are you Andrea Iravani, by any chance? I hear that Andrea Iravani has an obsessive need to keep repeating their own name even when it’s not remotely necessary to do so. Andrea Iravani.

"I did not create a pseudonym to have a fiction to hide behind"

pseudonym
[ sood-n-im ]

noun
a fictitious name used by an author to conceal his or her identity; pen name.

Hmmm…

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re: Re: Re:6 Re:

Obviously, you are trying to conceal your identity by only using a very popular first name and a last initial.

Why are you so obsessed with me using my name? Out of all of the things in the world for a total stranger to be concerned about, it seems like kind of a strange obsession and priority of yours on your list of things to do. If you disagree with my original post go ahead. You will not be sent to a re-education camp by me for disagreeing with me.

Andrea Iravani

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re:

Klaus Schwab Great Reset author and Bill Gates Event 201 host and vax pusher through WHO and Gavi primarily is who I am referring to. Can’t blame David Rockefeller since he is dead.

I just took it for grated that it was common knowledge. Then again, people in Florida mistook Trident II missiles for alien space ships, so I guess that over estimating peoples level of general knowledge and intelligence is something that I have been doing and have to stop doing.

Andrea Iravani

This comment has been flagged by the community. Click here to show it.

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re: Re: Re:

What Twitter and Facebook as well as NewsGuard have been claiming is the truth is almost always wrong. Facebook has censored expert virologists as well as the former CEO of Pfizer who happen to be able to scientifically prove that Twitter, Facebook, and NewsGuard are the ones that are spreading outright lies, and the majority of the media is as well. The truth is hard to come by. Almost everyone in the media is a propagandist, because it is paid speech. With subscriptions that do not charge, there is not enoigh revelue in the advertising end. I recall debating about this with people prior to the WWW in 1992. They said that it would be eyeballs and ad revenues, which made no sense. News papers and magazines always had ads. So, they thought that they would use the radio or tv business model, which I knew nothing about, but now I believe that it is primarily funded by the DoD. Maybe I am wrong on that, but think of the enormous contracts that people like Rush Limaugh recieved. So, is it the DoD, or the RNC that is financing his salary?

Andrea Iravani

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Re: Re: Re:2 Re:

It seems that they initially intended to walk away with enormoys gains with the internet shutting down from Y2K, which did not happen, and then attempted to shut it down with the controlled demolition od the World Trade Towers, 1996 being a practice run, whoch did not happen either, then in October of 2014, Obama issued a space weather warning that could destroy the internet, which I pointed out that the WWW is world wide, the internet is not in one place, it is stored in satwlites as well, and fiber optic cable is impervious to EMP attacks, then it was revealed they they planned on SOP 303 to shut communications down under martial rule and the FBI was orchestrated the 1/6 event working with Q Shahman as a manchurian candidate that they cultivated, as they typically do, in addition to Proud Boys, QAnon, who I strongly believe is Christopher Wray who was a WANO attorney who would have energy clearance, and appointed FBI director roght before QAnon appeared, but SOP 303 pkans were revealed by Global Research who has also been fantastic with the scamdemic. The thing is that I have noticed that certain sites have typically had a specific or even multi-specific areas with exceptional credability, and other areas that credability is much less reliable and is more propaganda. With Global Research, the prominent areas happens to be extremely pro-China, and extremely anti-US, to the point of pkacing sole blame on the US that all of NATO was often not only involved in, but the US did at NATOs request.
The world is a disaster and everyone is looking for a fall guy.
Andrea Iravani

Andrea Iravani says:

Re:

Obviously, you are trying to conceal your identity by only using a very popular first name and a last initial.

Why are you so obsessed with me using my name? Out of all of the things in the world for a total stranger to be concerned about, it seems like kind of a strange obsession and priority of yours on your list of things to do. If you disagree with my original post go ahead. You will not be sent to a re-education camp by me for disagreeing with me.

Andrea Iravani

Glass It LLC (profile) says:

Lets just go back to non-official tweets

Content moderation is made harder when official policy is tweeted instead of delivered through proper channels.

Now as for "an effective way to teach users that they are sharing false information, rather than simply banning them?". You have to realize that some users are using comedy where appropriate, while others just say inappropiate things that are funny. Either way, too much censoring and you effectively tweet yourself out of the platform..

This comment has been flagged by the community. Click here to show it.

Andrea Iravani says:

Now RFK Jr. has had his Instagram account shut down by Facebook. So, Assange is in prison, a sitting president was deplatformed from Twitter, and now RFK Jr. a national hero has been deplatformed in addition to many others that most people have never even heard of. Society cannot function if the choices are being a fool, willful ignorance, lying, or being punished. It is a recipe for disaster. What are parents supposed to tell children? Everyone is lying, including your teachers, the police, the government, the media, the corporations, and the financial institutions are all lying to you? How is that supposed to work? It cannot work. They have to stop the pathological lying!

Andrea Iravani

Scary Devil Monastery (profile) says:

Re: Re: Re:

"Watch out for Andrea Iravani, what a loon?"

What really bugs me about the conspiracy theorists is, I think, that they can’t just settle for one religious belief. They mix-and-match to the point where most Iranian Mullahs and american pulpit thumpers come off as comparative pillars of reason and proportionality.

PaulT (profile) says:

Re: Re: Re: Re:

Yeah, this seems to be a textbook example of such. They’ve latched on to numerous conspiracy theories, decided that random samplings of the bible proves they’re right, and seem immune to people telling them they might be wrong in certain ways.

This particular person is so ridiculous that I still haven’t decided if they’re trolling, but it’s worth some gentle mocking to help others understand that there’s no basis in reality.

Stephen T. Stone (profile) says:

Re: Re: Re:

What really bugs me about the conspiracy theorists is, I think, that they can’t just settle for one religious belief.

Wanna know the irony there? People primed to accept religious texts as inerrant factual truth and never question the truth of those texts (or those who preach from those texts) are more susceptible to believing conspiracy theories than anyone else.

Add Your Comment

Your email address will not be published.

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...
Loading...
Older Stuff
15:43 Content Moderation Case Study: Facebook Struggles To Correctly Moderate The Word 'Hoe' (2021) (21)
15:32 Content Moderation Case Study: Linkedin Blocks Access To Journalist Profiles In China (2021) (1)
16:12 Content Moderation Case Studies: Snapchat Disables GIPHY Integration After Racist 'Sticker' Is Discovered (2018) (11)
15:30 Content Moderation Case Study: Tumblr's Approach To Adult Content (2013) (5)
15:41 Content Moderation Case Study: Twitter's Self-Deleting Tweets Feature Creates New Moderation Problems (2)
15:47 Content Moderation Case Studies: Coca Cola Realizes Custom Bottle Labels Involve Moderation Issues (2021) (14)
15:28 Content Moderation Case Study: Bing Search Results Erases Images Of 'Tank Man' On Anniversary Of Tiananmen Square Crackdown (2021) (33)
15:32 Content Moderation Case Study: Twitter Removes 'Verified' Badge In Response To Policy Violations (2017) (8)
15:36 Content Moderation Case Study: Spam "Hacks" in Among Us (2020) (4)
15:37 Content Moderation Case Study: YouTube Deals With Disturbing Content Disguised As Videos For Kids (2017) (11)
15:48 Content Moderation Case Study: Twitter Temporarily Locks Account Of Indian Technology Minister For Copyright Violations (2021) (8)
15:45 Content Moderation Case Study: Spotify Comes Under Fire For Hosting Joe Rogan's Podcast (2020) (64)
15:48 Content Moderation Case Study: Twitter Experiences Problems Moderating Audio Tweets (2020) (6)
15:48 Content Moderation Case Study: Dealing With 'Cheap Fake' Modified Political Videos (2020) (9)
15:35 Content Moderation Case Study: Facebook Removes Image Of Two Men Kissing (2011) (13)
15:23 Content Moderation Case Study: Instagram Takes Down Instagram Account Of Book About Instagram (2020) (90)
15:49 Content Moderation Case Study: YouTube Relocates Video Accused Of Inflated Views (2014) (2)
15:34 Content Moderation Case Study: Pretty Much Every Platform Overreacts To Content Removal Stimuli (2015) (23)
16:03 Content Moderation Case Study: Roblox Tries To Deal With Adult Content On A Platform Used By Many Kids (2020) (0)
15:43 Content Moderation Case Study: Twitter Suspends Users Who Tweet The Word 'Memphis' (2021) (10)
15:35 Content Moderation Case Study: Time Warner Cable Doesn't Want Anyone To See Critical Parody (2013) (14)
15:38 Content Moderation Case Studies: Twitter Clarifies Hacked Material Policy After Hunter Biden Controversy (2020) (9)
15:42 Content Moderation Case Study: Kik Tries To Get Abuse Under Control (2017) (1)
15:31 Content Moderation Case Study: Newsletter Platform Substack Lets Users Make Most Of The Moderation Calls (2020) (8)
15:40 Content Moderation Case Study: Knitting Community Ravelry Bans All Talk Supporting President Trump (2019) (29)
15:50 Content Moderation Case Study: YouTube's New Policy On Nazi Content Results In Removal Of Historical And Education Videos (2019) (5)
15:36 Content Moderation Case Study: Google Removes Popular App That Removed Chinese Apps From Users' Phones (2020) (28)
15:42 Content Moderation Case Studies: How To Moderate World Leaders Justifying Violence (2020) (5)
15:47 Content Moderation Case Study: Apple Blocks WordPress Updates In Dispute Over Non-Existent In-app Purchase (2020) (18)
15:47 Content Moderation Case Study: Google Refuses To Honor Questionable Requests For Removal Of 'Defamatory' Content (2019) (25)
More arrow