Blaming Users When You Screw Up
from the not-cool dept
We’re always amazed when we see companies blame their users for their own screwups. The latest company to do this, as reported on TechCrunch, is Zynga, who gave out some codes to certain users for $120 worth of in-game currency in one of its games if those users moved off of one social networking platform to another. However, Zynga didn’t take the most basic technical precautions to stop anyone and everyone from using the codes. So, of course, anyone and everyone started using the codes. These things happen and even though it’s embarrassing, the company can just turn off the code and get on with life. Instead, it not only rolled back user accounts, deleting lots of things many had done, but also tried to blame them for “exploiting” their system:
Our records indicate you have redeemed Rewards Points using an exploit. Please note that future use of exploits may result in disciplinary actions, up to and including the permanent banning of your account.
We will keep your account active at this point, but have rolled back your account to 06/08/2010, the date prior to the redemption of these unauthorized Reward Points.
It wasn’t an exploit, it was poor programming on the part of Zynga. With a company like Zynga that has so many users, I’m sure it doesn’t really care that some are quite pissed off, but at some point, the company may realize that cavalierly blaming users for their own mistakes can come back to haunt them in a big way.