SitePoint: Rather Than Freaking Out Over Piracy, We Decided To Adapt

from the good-for-them dept

AnonJr alerts us to the news that publisher/media firm SitePoint, has decided to do away with the passwords on the PDF versions of its books, noting that it seemed to only serve to piss off customers:

In the 18 months I have worked at SitePoint, barely a week has gone by where I have not received at least a couple of emails from customers questioning the logic behind our password protection policy. My response, based on the SitePoint philosophy, was always that we were taking an ethical (if largely symbolic) stance on the piracy issue. But how long could we maintain that line while simultaneously placing primacy on the customer experience, as all the while more and more requests to remove password protection poured in.

As a web development resource and learning centre, we know that we must embrace the state of flux — not as a lofty ideal, but as a normative imperative. You can’t claim to be all about the cutting edge when you’re stubbornly clinging to old, outmoded processes — especially when your own beloved customers are urging you to move on. And if we’re not keeping pace with the constantly evolving face of web design and development, then we’re neither a resource nor a learning centre — we’re a museum.

Kudos to another company recognizing that pissing off your best customers is hardly a way to run a business.

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Companies: sitepoint

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Comments on “SitePoint: Rather Than Freaking Out Over Piracy, We Decided To Adapt”

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lens42 (profile) says:

Re: requests "pouring in"

The mistake many businesses make, that Sitepoint apparently has not, is that you don’t need *that* many complaints in your inbox to warrant action. The complaints are from the people who give a sh1t. Most people don’t bother to complain, they just walk away. You may only get one complaint, but if it makes sense, you should act on it.

Anonymous Coward says:

Surely Mike, pointing out business that are adapting is a really poor way that businesses are adapting. FAIL! Agenda! Lots of t-shirts!


Preemptive FAIL!

Sorry about that, hopefully I’ve helped fill the quota of commenters saying retarded stuff and then saying the word “fail”.

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