Did Amazon Delete Spore Reviews? [Updated]
from the they're-all-gone dept
Want to know how not to respond to criticism? By deleting it. Yet, it appears that’s what Amazon has done. Earlier this week we wrote about the controversy of EA’s decision to put cumbersome DRM on the highly anticipated video game, Spore. The response was that thousands of people started posting one star reviews of Spore, noting the problems with the DRM. Things then got worse when people realized that EA had misled customers about the fact that they could only have one user account on Spore.
Now, a bunch of people have noticed that Amazon appears to have deleted all of the reviews on the Spore page. This is only going to end badly. When you try to shut down a large group of people who feel wronged, you’re not just whacking the bees’ nest with a stick, you’re setting it on fire with a flame thrower. The folks who were complaining are only going to complain louder, and louder. Remember what happened when Digg tried to takedown the AACS crack? Whoever was responsible for removing the comments — whether it was Amazon or EA — they may find that the reaction to trying to shut down the angry mob is only going to make folks that much angrier, and alert that many more people to the problems they have with EA’s use of DRM.
Update: It appears that some, or potentially all, of the reviews are now back on the site, and Amazon is claiming that it was a “glitch” that they disappeared. Some people claim that their own reviews are not back yet, though, so the whole situation is a bit fluid. Either way, if it really was a glitch, it was a pretty bad time and place for such a glitch to occur.