India Facing Call Center Crisis: Blame Bangalore Bar Closing Times
from the drink-up dept
Stephanie Overby writes "Could your company’s sinking customer satisfaction numbers have something to do with the early closing time for bars in Bangalore? If your call center is based in India, they just might. Indian corporate recruiters are facing a harder sell with students when it comes to the help-desk jobs that used to symbolize India’s rising fortunes. Bad hours, worse pay, and verbal abuse. Who needs it? It’s also probably no coincidence that since Bangalore pushed up the closing times for its bars and “entertainment” establishments to 11:30 p.m. a few years ago, the appeal of shift work has dwindled. What 22-year old wants to graveyard shift when it means no social life, particularly when there are new, better alternatives? The net result is not pretty for Indian call center operators… or the U.S. companies that source their work there. "