Web Services Face Reliability Challenge
from the locked-out dept
While Apple’s iTunes continues to dominate the online music space, a small segment of the music listening population has opted to go with subscription music services like Rhapsody and Napster. For the most part, however, the uptake of these services has been minimal. It seems people still want to own their music, although arguably the concept of ownership is meaningless when DRM prevents listeners from doing what they want with their legally purchased music. One of the problems with subscription music services is that if your internet connection goes out, then your music library becomes unavailable to you, which is an experience that many Rhapsody users are now going through. According to the company, a number of people have been locked out of their accounts, and it can’t figure out why. For some customers, this has been going on for a few weeks, with no solution in sight. Meanwhile, in a related situation, Google is apparently experiencing some growing pains associated with its newly-released paid productivity apps. A number of customers are have complained that reliability has been poor, or at least worse than the 99.9% uptime they were promised. Again, this is one of the hazards associated with any internet-based service. None of this is to suggest that the concept of web services is flawed; there’s no doubt that more and more software and services will be delivered this way. But at this early stage of the game, there are still some risks for those who buy into this model.