911 Bug Jams Lines
from the please-hold dept
People in Louisville were unable to get through to 911 for two hours earlier this week after a bug in a software upgrade wouldn’t let operators disconnect calls. All of the city’s lines got jammed, so nobody could get through. After the furor of Vonage being blamed for deaths because its 911 system didn’t work exactly like a standard landline’s (a fact made very clear by the company) and the ensuing political fallout and overreaction, you’d expect heads to be rolling since an entire city couldn’t make 911 calls. The reaction? “the emergency management agency would work with the software vendor” to fix things. If the government is going to stick all sorts of new E911 rules and regulations on VoIP providers — and threaten to disconnect their customers if they don’t comply — because of a few highly publicized incidents, there should be some consequences for a company whose buggy software brought down an entire city’s system.