Consumers Still Hate Mobile Phone Carriers
from the no-surprise-there dept
The latest Consumer Reports research on mobile phone operators in the US suggests that, well, people still aren’t that happy with their provider, they experience plenty of dropped calls and many are hoping that the grass is greener (signal is stronger?) on the other side of the fence (next tower over?). The dropped call issue may be the biggest — as that’s often how people judge the quality of the service they receive. Finding out that 70% of users experienced at least one dropped call in the week prior to the study being done is not a good sign for the industry at all. About the only thing that keeps these rates acceptable is the fact that everyone else is equally as bad, so there’s really no where else to go. In the meantime, I don’t know if I’ve just been lucky, but it’s pretty rare that my mobile phone drops a call (though, I should admit that it did so three times in the course of one conversation this past weekend).