How Important Are Wireless SLAs?
In the telecom world, service level agreements for enterprise customers are pretty standard, but with wireless service in general not working very well, they haven’t been seen from wireless carriers until about a month ago when Sprint started offering SLAs for their wireless service. Of course, many don’t think Sprint’s SLAs are much more than a publicity stunt, but one that could move the rest of the industry to these sorts of agreements. On the good side, this suggests either that the cellular networks are reaching a more reliable stage, or that they’ll be forced to get there quickly. While enterprises have been accommodating in not asking for wireless SLAs in the past, Sprint’s move could drive more demand for such agreements from the customer side — and that will force the rest of the industry to catch up.