Calling The Help Desk Is Popular
from the help... dept
How often do you call the corporate IT help desk? According to a new study from Siemens Business Services (they want your outsourced IT support business, so there’s a bit of a bias) employees spend a ridiculous amount of time asking for help each week — and it’s not always for work-related technology problems. Over one-quarter of users apparently called their corporate IT help desk to get help with personal technology problems. Meanwhile, five percent of white collar workers claim to spend five hours a week chatting with tech support, and 36% say they spend about 30 minutes a week with tech support. Seems like an awful lot of problems to fix, though, you have to wonder how much of that time tech support is spending trying to fix people’s personal tech problems.