Want Fries With That Outsourcing?

from the what-can't-you-outsource? dept

theodp writes “The NY Times reports that even restaurant jobs are not immune to outsourcing. Pull into the drive-through of a McDonald’s just off U.S. 55 near Cape Girardeau, Missouri, and the person taking your order is more than 900 miles away in a Colorado Springs call center. A McDonald’s IT VP says it is ‘way, way too early’ to tell if the call center idea would work across the chain’s 13,000 U.S. restaurants.” The claim is that by centralizing this service, it reduces the error rates and gets people through the drive-through faster — though, it’s not entirely clear why that’s true.

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Comments on “Want Fries With That Outsourcing?”

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Anonymous Coward says:

Re: Multicultural Mc Moron Meals ... to GO !

I can just see pulling up to window # 2 now:

Look you dumb taco eatin’ green card carrying dolt …

I TOLD the dot-headed cow worshipping curry slupper over in Bangalore via the speaker I wanted that ” All American Meal ” WITHOUT cheese !!!!!

What ? You don’t take peso’s or rupees ? ! ?
Well fuck ya then you multicultural liberals … Why do you want my American money ?

Anonymous Coward says:

Re: big deal

Well, dorkwad, if you’d shut off your F-350 while you’re mumbling into the microphone and slapping your kids in the back, then maybe we’d be able to hear you.

Fewer than 1 in 10 turn off their engine, and those that do aren’t driving these larger trucks with the painfully-loud engines. I was amazed how much I could hear when the engine went off and the customer actually spoke AT the mic. No shouting, just speaking.

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