Doctors Warming Up To Email

from the not-quite-that-bad dept

Two years ago we had a post about how few doctors were willing to communicate with their patients via email. Some doctors were afraid they would be overwhelmed with email, or that important information would get lost in not being able to speak directly to the patient. A year ago, it sounded like the tide was turning as a study showed that doctor-patient emails were generally very helpful. Now, it appears the doctors are catching on. Many more are emailing with patients and find that it’s been very useful. Often, patients are better able to express what they’re feeling when they get to write it down, rather than when faced with the doctor in the white coat staring down at them. Certainly, some people abuse the communications channel, but it sounds like very few do – and the positives greatly outweigh the negatives. Still, there are some doctors who are concerned that they don’t get to charge for email consultations, and are trying to figure out ways around that. Realizing this is becoming an issue, some health insurance plans are covering doctor email consultations in addition to regular visits.

Rate this comment as insightful
Rate this comment as funny
You have rated this comment as insightful
You have rated this comment as funny
Flag this comment as abusive/trolling/spam
You have flagged this comment
The first word has already been claimed
The last word has already been claimed
Insightful Lightbulb icon Funny Laughing icon Abusive/trolling/spam Flag icon Insightful badge Lightbulb icon Funny badge Laughing icon Comments icon

Comments on “Doctors Warming Up To Email”

Subscribe: RSS Leave a comment
Anonymous Coward says:

Re: Liability and Reimbursement

The biggest reason why Physicians are slow to adopt new technologies, such as e-mail, is that they are concerned about increasing their liability exposure. No one wants to be the losing test case that establishes legal precedent.

The refusal of insurance companies to reimburse Physicians’ use of a new techology (e.g. e-mail instead of an office visit) also discourages adoption of new technologies.

Josh Umbehr says:

doctors accepting emails from patients

Hey great blurp about docs and emails. I’m a med student in Kansas and i’m shocked how little technology is used to run the business of healthcare (if banks were this disorganized we’ld all keep our $$ in mayoniase jars). There’s a great doc in seatle, i can get his name for you, how is charging for emails. For a yearly rate, pt’s have unlimited access and they love it. He has a paperless office so the whole process is seemless from email to chart. Plus, his malpractice co. helped him set it up and loved it so much they lowered is premiums! In some cases of pt’s with anxiety issues, its actually delivering a higher level of care.


Add Your Comment

Your email address will not be published. Required fields are marked *

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...