Tech Industry Very Good At Ignoring Customers

from the customers?--why-do-we-need-those? dept

It seems like you see a study like this one every few months, and nothing ever seems to change. Another study has been done showing that tech firms are dreadful at handling email customer support. A third of the companies checked didn’t bother to respond at all to questions put to them, while another 25% simply ignored the questions it wasn’t convenient to answer. Even better, while many companies used automated replybots to say they’d follow up on questions, most of them didn’t actually do so. To top it all off, nearly 30% of these tech firms took your information and gave it to “unaffiliated third parties” without permission. Basically, the support side of the house seems the same as it’s always been. Executives are mostly ignoring and/or underfunding it, while hoping that no customers get too upset.

Rate this comment as insightful
Rate this comment as funny
You have rated this comment as insightful
You have rated this comment as funny
Flag this comment as abusive/trolling/spam
You have flagged this comment
The first word has already been claimed
The last word has already been claimed
Insightful Lightbulb icon Funny Laughing icon Abusive/trolling/spam Flag icon Insightful badge Lightbulb icon Funny badge Laughing icon Comments icon

Comments on “Tech Industry Very Good At Ignoring Customers”

Subscribe: RSS Leave a comment

Add Your Comment

Your email address will not be published. Required fields are marked *

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...