Cingular Sued In California For Bad Service, High Termination Fees
Watch out wireless carriers! You’ve made the Foundation for Taxpayer and Consumer Rights in California mad. They’re letting off a little steam by suing Cingular in California for false advertising and unfair business practices. You can probably guess the charges. The false advertising is for advertising a mobile phone that works… and then many customers get home and discover it doesn’t work particularly well. Then, they have very high termination fees, effectively forcing their customers to stick with them. However, it’s not just Cingular they’re going after. They say this is “just the tip of the iceberg”, and they’re planning on going after others as well. Hell hath no fury like consumer activists scorned. While this sounds a bit like grandstanding by this activist group, they do have a point. From the consumers’ point of view, the wireless carriers have been notoriously bad in responding to complaints of bad service. The termination fees make sense for the carriers to try to cut down on churn – but not making exceptions for cases of bad service simply goes too far and turns customers into enemies (the kind of enemies who drool about jumping ship when number portability is allowed).