IM's Missing Link Could Ease The Workflow
from the does-this-all-make-sense? dept
Among the various technologies I’m skeptical about, you can put corporate instant messaging and unified messaging near the top of the list. However, if the technologies are actually integrated well, there are some interesting possibilities. I’ve always said that corporate instant messaging doesn’t benefit the end user at all (it just makes it worse). The only people it might benefit (and even that’s questionable) is corporate IT staffs. However, this latest completely integrated offering gives some ideas of the more advanced features that might make companies find value in moving to a corporate IM solution. By integrating the IM with email and the phone, it has the potential to be a real productivity tool – if people actually use it. I’m on the fence, though, as to whether or not people will actually use it. It adds a layer of complexity to how you communicate, and it also will be seen by many as a way to for execs to spy on you during your workday. Plus, at $400/seat, it’s on the insanely pricey side. If these features are really useful, others will develop them in the various free instant messaging offerings out there.